FAQs

General

We're here for you if you need support. You may contact us at hello@risencollective.com or call us on +6583382376

Our returns policy

We want you to love what you ordered. If it’s not the vibe, no worries:

• Full refund on full-priced items within 14 days of buying
• After 14 days? Sadly, we can’t take it back
• Return shipping cost will be at your expense

Which size should I order?

Our garments follow an AU size chart. Our cuts are relaxed fits, with our XS being equivalent to an AU size 6, and our XL being equivalent to an AU 14. 

Shipping

Taxes & Duties applied

If you’re outside Singapore, your country might add some extra fees (ugh). We’ll calculate it at checkout so there’s no surprises.

How do I track my order?

We’ll shoot you a confirmation email as soon as you order. It’ll have tracking details so you can keep an eye on it.

How do I care for my new garments?

Our clothes are handmade and eco-conscious, so treat them with a lil’ TLC. All of our pieces are hand blocked printed, which means there are perfect imperfections on every piece. 

• Hand wash gently when needed
• Line dry only
• Skip the washing machine + dryer, trust us, they’re not fabric-friendly
• Don't dry under the direct sun, as our fabrics use natural dyes. Dry them outdoors in a nice shady spot